Introduction: The work nobody talks about Behind every seamless travel experience lies a decidedly unglamorous reality: spreadsheets, email threads, duplicated data, and an almost heroic amount of administrative juggling. While guests remember sunsets and city tours, operators remember chasing confirmations, updating availability, and reconciling payments late into the evening. Manual work in tour operations is…
Let’s be honest. Most tour operators don’t struggle because they lack bookings. They struggle because their operational model was built for a smaller version of the business. What worked at 5,000 passengers a year starts to creak at 15,000. At 30,000, it breaks. More departures mean more staff coordination. More vehicles mean more scheduling pressure….
Let’s be honest with each other. When people talk about customer support in tourism, what’s the first thing that comes to mind? Inbox zero. WhatsApp messages. Late-night emails. Missed calls. Oh and maybe the odd wild ultra last-minute cancellation or two (not to mention no-shows). And that one message that somehow arrives exactly when the…
Let’s be honest with each other. When people talk about safety in tourism, what’s the first thing that comes to mind? Crampons. Helmets. Harnesses. Life jackets. The visible stuff. And yes, that equipment matters. A lot. But here’s the uncomfortable truth that came up again and again during Iceland Tourism Week discussions with operators, and…
Let’s be honest with each other, when was the last time you eagerly opened a booking confirmation email? Or scrolled through your inbox for tomorrow’s pickup time buried between spam and crappy sales promos? Exactly. Meanwhile, your guests are checking WhatsApp, with an incredible 98% open rate, compared to 20% for email and less than…
You know that feeling when your inbox starts resembling a support hotline (not the dodgy kind)? One guest wants to change their pickup point. Another wants to reschedule, just, well…because. Then someone else wants to confirm what they already confirmed… twice (sorry about my mum). Tour operators didn’t sign up to be personal assistants with…
Have you ever had to call 30 customers in a panic because the weather decided to ruin your perfectly planned day? Or had guests show up at the wrong pickup point because they “didn’t see the email”? Yeah… I think all tour operators can relate, too often than they’d like to think. If you’re in…
At PaxFlow, we’re constantly innovating to make your tour operations smoother and more efficient. We’re excited to unveil our newest feature, PaxFlow Booking Forms, that will transform how tours and activities operators interact with travelers to collect vital guest information for an enhanced customer experience. Simplifying Guest Information Collection For tour operators, collecting accurate guest…
PaxFlow revolutionizes the way tour operators enhance their services and unlock new revenue opportunities. With its comprehensive tools, such as the essential PaxPortal, PaxFlow simplifies upselling and cross-selling. Consequently, operators can effortlessly offer more value to their clients. Benefits of Cross-selling and Up-selling 📈 Grow revenue – The main benefit of up-selling and cross-selling is…
PaxFlow has experienced an exhilarating journey over the past year. Following a successful fundraising round in April 2023, where we raised $2.2 million from Brunnur Ventures, we expanded our team, accelerated product development, and amplified our international sales and marketing efforts. Earlier this year, PaxFlow was shortlisted by Eu-startups.com as one of exceptionally promising Icelandic…
PaxFlow: Seamless Travel & Tour Automation. Real-time updates, self-service & memorable journeys.
We are pleased to announce that PaxFlow has appointed Sigurjón Viðvar Svavarsson as the Chief Technology Officer (CTO). Sigurjón will lead PaxFlow’s software development and become a shareholder of the company. Sigurjón joins PaxFlow from Pollard Digital Solutions Europe, formerly Novomatic Lottery Solutions, where he has held roles as a lead developer and development team…
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