PaxFlow for Boat Tour Operators
PaxFlow helps streamline boat tour operations with data based workflows and customer self service tools
Why boat tour companies need PaxFlow
Centralised Operation for Boat Tour Operators
Managing bookings and keeping track of all operations whilst delivering top-notch customer service is no easier task as a boat tour operator. PaxFlow’s departure management and operational workflows can help to streamline your workflows from the moment of booking, to delivery of service.
Resource management for boat tours
Handle your boat tour operations with ease, add your fleet, equipment and resources into PaxFlow and assign to upcoming departures.
Create repeating schedules for your fleet and group them by type (oak boats, rib boats etc). Easily mark a resource as unavailable when maintenance is due.
Have operational workflows in place to handle weather cancellations and unforeseen events
Let PaxFlow do the hard work when things don’t go according to plan. Send notifications to to passengers and staff when departures are updated or cancelled and offer customers to rebook the experience themselves. Enable customers to do it themselves and drastically save time of your booking agents.
Customer self-service portal for boat tours
Did you know that 88% of customers expect companies to offer a self-service option when doing business. Furthermore 60% of people try self-service first before reaching out to an service agent.
Achieve true self-service and make life easier for you and your customers. Give your customers their own space to view, manage or amend their booking details. Full control of cut-off times and what changes are allowed.
More Features for Boat Tour Managers
Some of our Integrations
PaxFlow connects the tools you need into a single management UI for tour operation.
“
PaxFlow is a valuable resource for us post-covid with handling cancellations and customers needing more flexibility.
Daniel
Gentle Giants, Whale Watching Tours, Husavik.