PaxFlow for Boat Tour Operators

PaxFlow helps streamline boat tour operations with data based workflows and customer self service tools

Why boat tour companies need PaxFlow

Manage resources for boat tours

Assign resources to departures and let your staff know when they are on shift automatically.

Save time and effort

Achieve true self-service. Give your customers their own space to view, manage or amend their booking details.

Departure management

Highly weather dependant departures require tools that enable quick and easy cancellation workflows.

Centralised Operation for Boat Tour Operators

Managing bookings and keeping track of all operations whilst delivering top-notch customer service is no easier task as a boat tour operator. PaxFlow’s departure management and operational workflows can help to streamline your workflows from the moment of booking, to delivery of service.

  • Organise boats by types
  • Create schedules for your boats
  • Assign captain and guides
  • Block time for maintenance
  • View work report for staff
  • View fleet utilisation report

Resource management for boat tours

Handle your boat tour operations with ease, add your fleet, equipment and resources into PaxFlow and assign to upcoming departures.

Create repeating schedules for your fleet and group them by type (oak boats, rib boats etc). Easily mark a resource as unavailable when maintenance is due.

Have operational workflows in place to handle weather cancellations and unforeseen events

Let PaxFlow do the hard work when things don’t go according to plan. Send notifications to to passengers and staff when departures are updated or cancelled and offer customers to rebook the experience themselves. Enable customers to do it themselves and drastically save time of your booking agents.

Customer self-service portal for boat tours

Did you know that 88% of customers expect companies to offer a self-service option when doing business. Furthermore 60% of people try self-service first before reaching out to an service agent.

Achieve true self-service and make life easier for you and your customers. Give your customers their own space to view, manage or amend their booking details. Full control of cut-off times and what changes are allowed.

More Features for Boat Tour Managers

Departure Diary

Journal tour progress and noteworthy events into the departure log for better follow up.

Passenger Checkin on the go

Mobile optimised UI for crew and guides for passenger checkin, upselling and payments.

Mass mailing and CRM

Send important updates via mass mailing to crew and customers at any stage of the customer journey.

Some of our Integrations

PaxFlow connects the tools you need into a single management UI for tour operation.

PaxFlow is a valuable resource for us post-covid with handling cancellations and customers needing more flexibility.


Gentle Giants, Whale Watching Tours, Husavik.