PaxPortal enables customers to manage their own bookings

Make life easier for you & your customers with the first ready to use Customer Self Service Portal for Tour and Activity Operators

Customer Self Service Portal

Achieve true self-service. Give your customers their own space to view, manage or amend their booking details.

Offer 24/7 customer service​

Deliver round the clock service without round the clock shifts. Let PaxPortal do the work for you!

Keep your customers happy

Customers want PaxPortal. Give them the option to view, manage or update their booking details.

Save time to focus on sales

Save time with PaxPortal and spend your time on sales or more important requests.

PaxPortal Features

With PaxPortal tour operators can:

  • Increase revenue by selling extras and tour add-ons
  • Empower customers to manage their own bookings
  • Control cut-off times for changes
  • Connect to waivers for signing online pre arrival
  • Enable customers to reschedule online if tour is cancelled

Travellers worldwide use PaxPortal to manage their bookings

Tour Operators with PaxPortal have empowered over 500 thousand customers from over 60 countries to manage their own bookings online.




Bookings processed

Distribution of Travellers using PaxPortal

Listen to your customers

Customers want their questions answered and their problems solved quickly. Eliminate friction and frustration by empowering customers to make updates and manage bookings in their own time with PaxPortal.

Your customers want the same as you!


Want immediate
response times *


Expect self-service
options online **


Begin with self-service before reaching out to an agent **

*) Hubspot research
**) Global; United States; Microsoft; 2018

Scalable pricing for tour operators

We understand that many tour operators have seasonal operations and need flexible pricing. We offer monthly and yearly subscription plans for tour operators of all sizes.



Best to try out PaxPortal before you buy

  • Free
  • Up to 500 PAX /month
  • Default features only


Best for tour operators wanting full control

  • Up to 1000 PAX /month
  • Full control of features
  • Custom style and branding
  • Custom domain

Contact us

Best for medium and large tour operators

  • Over 1000 PAX /month
  • Full control of features
  • Custom style and branding
  • Custom domain

What do you get with PaxPortal?

Watch the intro video for PaxPortal to learn more about our features.

  • Free version available
  • Cancel at anytime

Get PaxPortal on the Bokun Appstore

Get a free customer self service portal and give your customers a way to update their contact details, book extras, manage their bookings or reschedule in accordance with terms.

Get PaxPortal on the Bokun Appstore!

Free version available
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