Automated Customer Communication for Tour Operators
Automate traveler communication via Email, SMS and WhatsApp messages. Send out important information to a whole tour group, departure or individual bookings at any stage of the user journey.


Send Automated Messages to Travelers
Tour operators can automate customer communication and deliver high quality customer support, with less manual work. Communicate tour-specific information to customers and personalize messages based on booking and customer details.
Message Templates
Whether it’s email, SMS or WhatsApp messages – we’ve got tour operators covered! Create templates to save time when sending messages to customers. Send messages manually via mass-mail or mass-sms. Automate and schedule messages to travelers based on booking updates or tour changes.


Personalize Messages
Communicate tour-specific information to customers and personalize messages based on booking and customer details. Automate messages to customer segments i.e. based on seller, booking channel, departure time and more.
Monitor delivery status of sent messages.
Tailor Messages for OTA and Agency Customers
Whether it’s email, SMS or WhatsApp messages – we’ve got you covered. Create templates to save time when sending messages. Send messages manually via mass-mail or mass-sms. Automate and schedule messages to guests based on booking updates or tour changes.


Optimize up-sell and cross-sell
Optimize upsell and cross sell and tailor messages based on previously booked tours and customer details. Schedule sending of upsell and cross-sell emails based on previously booked tours
Automated E-mail Messages


Automated SMS Messages
Automated WhatsApp Messages

Available Integrations to Customer Communication Systems
PaxFlow covers all the basics when it comes to customer relationship management for tour operators.