Automated Customer Messages
for Tour Operators

Automate traveler communication via Email, SMS and WhatsApp messages. Send out important information to a whole tour group, departure or individual bookings at any stage of the user journey.

14 day FREE trial
No Credit Card Required
Book a Demo Install on Bokun Appstore

Send Automated Messages to tour guests

Tour operators can automate customer communication and deliver high quality customer support, with less manual work. Communicate tour-specific information to customers and personalize messages based on booking and customer details.

  • Booking conformations
  • Tour changes
  • Cancellations
  • Waivers
  • Review requests
  • Disruptions
  • Cross-sells & Up-sells
  • Pick-up point reminders
  • Meeting point details
  • Photo sharing

Save time with automated communication

Email messages

Send beautifully crafted HTML email messages or simple text versions for mass mailings, or automate the process to save time.

WhatsApp messages

Connect with your company’s WhatsApp Business Account and send WhatsApp messages to reach travelers on the go.

Message templates

Create personalized message templates for all message types to save time when sending messages.

SMS messages

Sent SMS text messages to customers in 90+ countries and reach roaming customers without access to internet.

WhatsApp Chat

Allow customers to reply to WhatsApp messages and continue over WhatsApp Chat.

Automation

Automate customer communication and based on booking updates or tour changes. Deliver high quality customer support, with less manual work.

Message Templates

Whether you want to send email, SMS or WhatsApp messages – we’ve got tour operators covered! Create templates to save time when sending messages to customers. Send messages manually via mass-mail or mass-sms. Automate and schedule messages to travelers based on booking updates or tour changes.

Personalize Messages

Communicate tour-specific information to customers and personalize messages based on booking and customer details. Automate messages to customer segments i.e. based on seller, booking channel, departure time and more.
Monitor delivery status of sent messages.

Tailor Messages for OTA and resellers

Whether it’s email, SMS or WhatsApp messages – we’ve got you covered. Create templates to save time when sending messages. Send messages manually or automate by scheduling messages to guests based on booking updates or tour changes.

Optimize up-sell and cross-sell

Optimize upsell and cross-sell messages based on previously booked tours and customer details. Leverage multiple communication channels including email, SMS, and WhatsApp to increase conversion rates and enhance customer engagement.

Automated E-mail Messages

  • Design your own email templates
  • Mass-mail & automate emails
  • Schedule before or after tours
  • Send copies to CMR system
  • Text only or HTML format
  • Personalised messages
  • Automate tour updates
  • Monitor delivery status

Automated SMS Messages

  • Create SMS templates for automation and frequent use
  • Personalise SMS messages with parameters from bookings
  • Send to individual guests or customer groups
  • Monitor delivery status of sent messages
  • Send messages to over 90+ countries

Automated WhatsApp Messages

  • Connect with your company’s WhatsApp Business Account
  • Create WhatsApp templates and get approved by Meta
  • Schedule before, after or certain tour events
  • Allow customers to reply to messages and continue over WhatsApp chat
  • Fallback to SMS text message if WhatsApp message is not delivered