Optimise Guest Onboarding on Diving & Snorkeling Tours
PaxFlow streamlines operations for snorkeling and diving tours with automated customer communication and customer self service
Why Diving Companies need PaxFlow
Collect Diver Information
Collect required guest information pre-tour i.e. suit size, health statements and more.
Online Waiver Signatures
Automate communication around waivers and collect signatures pre-tour.
Save Time and Effort
Achieve true self-service. Allow customers to view, manage or amend their booking details.
Automate Communication with Divers
Managing communication with customers on diving tours can be tedious. Communicate effectively with divers from the time of booking up until end of the tour.
Collect Necessary Information From Divers
Gathering necessary information from guests – such as age, suit size, and health statements – often involves extensive back-and-forth communication. PaxFlow automates the entire communication process, providing methods to collect the required information from guests online before arrival.
Utilize PaxFlow for Efficient Management on Diving and Snorkeling Tours
Let PaxFlow do the hard work when things don’t go according to plan. Send notifications to to divers and staff when departures are updated or cancelled and offer customers to rebook the experience themselves. Enable customers to do it themselves and drastically save time of your booking agents.
Handle your diving tour operations with ease, add your guides and resources into PaxFlow and assign to upcoming departures.
Customer self-service portal for diving and snorkeling tours
Did you know that 88% of customers expect companies to offer a self-service option when doing business. Furthermore 60% of people try self-service first before reaching out to an service agent.
Achieve true self-service and make life easier for you and your customers. Give your customers their own space to view, manage or amend their booking details. Full control of cut-off times and what changes are allowed.
More Features for Diving Tour Managers
Diving Diary
Journal tour progress and noteworthy events into the departure log for better follow up.
Passenger Checkin on the go
Mobile optimised UI for guides and instructors for diver checkin, upselling and payments.
Mass mailing and CRM
Send important updates via mass mailing to crew and divers at any stage of the customer journey.
Some of our Integrations
PaxFlow connects the tools you need into a single management UI for tour operation.
“
PaxFlow is a valuable resource for us post-covid with handling cancellations and customers needing more flexibility.
Daniel
Gentle Giants, Whale Watching Tours, Husavik.