PaxFlow feature
PaxPortal
PaxFlow brings every core operational task into one connected system, reducing manual work, preventing mistakes, and giving your team clarity and control from booking to departure, and beyond.
Achieve true customer self-service
Give your customers their own space to view, manage, amend, reschedule and upgrade their booking details. PaxPortal helps tour and activity operators reduce support workload while delivering a modern 24/7 customer experience.
Offer 24/7 customer service
Deliver round the clock service without round the clock shifts. Let PaxPortal do the work for you.
Keep your customers happy
Give customers the option to view, manage or update their booking details without waiting for support.
Reduce calls and emails
Minimise manual customer service requests and reduce the time spent managing booking changes.
Save time to focus on sales
Spend less time on repetitive admin and more time on sales or higher value customer requests.
With PaxPortal, tour operators can give customers control
PaxPortal enables travellers to manage common booking requests themselves while giving operators the tools to control timing, rules, add-ons and pre-arrival requirements.
Travellers worldwide use PaxPortal
Tour operators using PaxPortal have empowered hundreds of thousands of customers worldwide to manage their bookings online, minimising calls and emails to customer service and saving valuable time otherwise spent manually managing customer requests.
Listen to your customers
Customers want their questions answered and their problems solved quickly. Eliminate friction and frustration by empowering customers to make updates and manage bookings in their own time with PaxPortal.
Want immediate response times
Expect self-service options online
Begin with self-service before reaching out to an agent
Sources referenced in original PaxPortal material: HubSpot research; Microsoft global customer service research, 2018.
What do you get with PaxPortal?
Watch the intro video for PaxPortal to learn more about the features.
See PaxFlow in action
Watch how leading tour operators are transforming their operations
