PaxFlow feature
Customer messaging
PaxFlow brings every core operational task into one connected system, reducing manual work, preventing mistakes, and giving your team clarity and control from booking to departure, and beyond.
Send automated messages to tour guests
Tour operators can automate customer communication and deliver high quality customer support, with less manual work. Communicate tour-specific information to customers and personalize messages based on booking and customer details.
Save time with automated communication
Send beautifully crafted HTML email messages or simple text versions for mass mailings, or automate the process to save time. Connect with your company’s WhatsApp Business Account and create personalized message templates for all message types.
Reach travellers across every key channel
Send SMS text messages to customers in 90+ countries and reach roaming customers without access to internet. Allow customers to reply to WhatsApp messages and continue over WhatsApp Chat.
Create reusable message templates
Whether you want to send email, SMS or WhatsApp messages, PaxFlow helps tour operators create templates to save time. Send messages manually via mass-mail or mass-SMS, or automate and schedule messages to travelers based on booking updates or tour changes.
Personalize messages with booking data
Communicate tour-specific information to customers and personalize messages based on booking and customer details. Automate messages to customer segments based on seller, booking channel, departure time and more.
Tailor messages for OTAs and resellers
Tailor messages specifically for OTA platforms and resellers to ensure reliable delivery and maintain seamless communication with your guests via distribution platforms.
Optimize up-sell and cross-sell messages
Optimize upsell and cross-sell messages based on previously booked tours and customer details. Leverage multiple communication channels including email, SMS and WhatsApp to increase conversion rates and enhance customer engagement.
Automated E-mail Messages
Design your own email templates, send mass mailings, automate emails and schedule messages before or after tours. Send text-only or HTML messages, personalise content and monitor delivery status.
Automated SMS and WhatsApp Messages
Create SMS templates, personalise messages with booking parameters and send updates to guests in over 90 countries. Connect your WhatsApp Business Account, create approved WhatsApp templates and allow customers to continue over WhatsApp Chat.
See PaxFlow in action
Watch how leading tour operators are transforming their operations
