We’re excited to announce our partnership with TripAdmit. PaxFlow customers can now use TripAdmit’s Review Suite and guest tipping, connected to the guest communication they already run in PaxFlow.
Reviews and tips are how a great tour keeps paying off, long after the guests have gone home. Now operators can get both, without adding work for their team.
Why reviews and tips matter
For tour and activity operators, reviews bring in the next booking. Travellers check Google and TripAdvisor before they book, and more of them now plan trips with AI assistants that read reviews too.
The best moment to ask for a review is right at the end of the tour, while guests are still smiling. Miss that moment and most guests never get around to it. The same goes for tips: the guides who make the day deserve an easy way to be thanked.
What TripAdmit brings
- More reviews: collect Google, TripAdvisor and direct reviews. TripAdmit says operators collect up to 300% more reviews, with the biggest gains from asking at the end of the tour.
- Reviews on your own website: show direct reviews where new guests see them before they book.
- AI Feeder: publishes your direct reviews and rating on your own domain, so AI assistants and search engines can read them. A 2026 TripAdmit audit of 50 tour operator websites found 95% of reviews were invisible to AI.
- Learn from feedback: TripAdmit’s Product Improvement Platform turns guest feedback into insight by tour and by guide.
- Guest tipping: after leaving a review, guests can tip their guide in a few taps. Guests cover the fee, so guides keep the full tip.
How it works with PaxFlow
For PaxFlow customers, it’s fully automatic. PaxFlow already runs your operations and guest communication across the whole journey, so it knows when each tour ends.
- The tour ends in PaxFlow.
- PaxMessages sends the TripAdmit review request to each guest at that moment.
- The guest leaves a review on Google, TripAdvisor or directly with you.
- The guest can then thank their guide with a tip in a few taps.
No manual sending and nothing extra for your team to manage. Guides can still invite reviews in person with TripAdmit’s NFC cards or QR codes, and PaxFlow makes sure no guest is missed.
A partnership built on trust
“The best moment to ask for a review is right when the tour ends, and PaxFlow already knows exactly when that is. With TripAdmit, our customers get more reviews and their guides get thanked, without anyone on the team lifting a finger,” said Soffía Kristín Þórðardóttir, Founder & CEO of PaxFlow.
“The biggest gains in reviews come from asking at the end of the tour. With PaxFlow, that moment is never missed,” said John Maguire, CEO of TripAdmit.
A big thank you to John Maguire, Andy Kelly and the whole TripAdmit team. It’s been a pleasure from start to finish, and this is only the beginning.
Get started
PaxFlow customers can get in touch with us or with TripAdmit to set it up. Read TripAdmit’s announcement: PaxFlow Integration: Reviews and Tipping.
