PaxFlow features for effortless tour ops
PaxFlow brings every core operational task into one connected system, reducing manual work, preventing mistakes, and giving your team clarity and control from booking to departure, and beyond.
1. Send automated messages to tour guests
Tour operators can automate customer communication and deliver high quality customer support, with less manual work. Communicate tour-specific information to customers and personalise messages based on booking and customer details.
2. Customer self-service across all your tours
PaxPortal gives travellers secure self-service to view, amend, reschedule and upgrade bookings anytime, reducing support workload, increasing revenue, and delivering modern 24/7 customer experience for tour and activity operators worldwide.
3. Departure management for tour operators
Optimise departure management by organising related or similar tours into groups based on operations, time of departure, meeting points or pickup locations. Assign resources and keep staff and customers updated on changes.
4. Collect guest information with booking forms
Automate guest information collection with digital forms and electronic signatures, reducing manual data entry and administrative workload by up to 80%.
5. Manage a fleet of resources for tour operations
PaxFlow offers complete resource management for tours. Manage tour resources including buses, vans, boats, or helicopters to name a few. Organise your fleet using labels for types, locations, capabilities, and more. Manage schedules and assignments.
6. Manage your staff and guides for tour operations
Assign guides, drivers, and support staff to individual departures, including both office and field shifts. Staff schedules are automatically visible across dashboards, reports, and each user’s account for complete operational clarity.
7. Enroute application for field staff
Empower field staff to manage passengers in real time. Drivers and guides can mark no-shows, notify guests instantly, access key passenger details, take payments, and upsell products through individual staff logins.
8. Effectively onboard passengers onto tours
The PaxFlow Ticket Scanner enables fast, reliable guest check-in, helping tour and activity operators onboard passengers quickly and keep departures running on time.
9. PaxFlow AI Chatbot: Your 24/7 customer support agent
The PaxFlow AI Chatbot provides instant, conversational support, giving customers real-time answers and easy booking management without adding pressure to your support team.
See PaxFlow in action
See PaxFlow Turn Tour Ops Chaos Into Clarity, in 7 Minutes.
Loved by tour operators
See what our customers have to say about transforming their operations
Javier, TA Scotland
We were able to get rid of all the spread sheets we used to have to plan our vehicles for tours and staff on shifts. PaxFlow is a critical tool in our operations today.
Kristján, Bustravel
PaxFlow greatly simplifies our operational side and connects all the systems we use for communications and bookings, whether with tourists or staff.
Rosie, EastWest
Thanks to PaxFlow our pickup operations is now seamless. It has also has massively helped with our Inbox and mass emails and SMS have drastically decreased the number of phone calls we used to receive.
Ready to supercharge your tour operations?
Discover how PaxFlow can work for your business today.